Ohio-based Canton School Employees (CSE) Federal Credit Union has built a solid reputation for financial reliability and inclusivity. Under the leadership of Chief Operating Officer Jeannie Fye, with over 30 years in the credit union sector, CSE thrives. Fye’s journey from being a teller in upstate New York to her leadership role in Florida is a testament to her long understanding of the industry and her commitment to enhancing member experiences.
We spoke with Jeannie Fye about CSE’s approach to fraud prevention, the fraud-related challenges facing credit unions and their members today, and how AFS has brought CSE peace of mind in protecting its members. Through this conversation, we gained insights into the strategic measures CSE employs to safeguard its members, reflecting the credit union’s proactive stance against the evolving landscape of deposit fraud.
Challenge
CSE is a mid-size institution that proudly serves almost 49,000 members, predominantly from low-income backgrounds. Holding a low-income designation and CDFI institution status, CSE focuses on aggressive lending programs to support members who are new to financial services or have encountered financial hurdles.
However, this dedication also brings a heightened risk of fraud. Handling over 150,000 transactions monthly, CSE faces the ongoing challenge of securing its operations without impeding members’ access to funds.
Location
Ohio
Industry
Credit Union
Solutions
TrueACH
Solution
In our conversation with Ms. Fye, we learned that the decision to integrate Advanced Fraud Solutions into CSE’s fraud prevention systems was an easy one, motivated by the integration between AFS and CU-Interface, CSE’s core banking provider. Furthermore, working with AFS proved straightforward; the implementation process was seamless, and utilizing TrueACH has been nearly hands-off. This integration ensures that the CSE team can maintain their focus without adding extra tasks to their workload.
Ms. Fye also reflected that “TrueACH has allowed us to prevent losses and achieve a quick return on investment.”
Results
Prior to AFS, a lack of automated, real-time system for detecting deposit fraud left CSE exposed. With no way to know in real time if ACH transactions appeared suspicious, the CSE team had to do the legwork.
Operationally, the process was extremely inefficient and time consuming and even more so given CSE’s dedication to supporting a low-income demographic and running a high volume of aggressive lending programs.
CSE has continued serving members of all financial statuses without fear of unmanageable ACH fraud losses.
Adopting TrueACH has been a game changer for CSE. With TrueACH, the FI now has an automated system in place that flags suspect transactions in real time, eliminating the vast majority of the workload that would have fallen on staffers to sort through.
Choosing TrueACH has also helped to strengthen the credit union’s reputation. By managing the risk posed by fraud effectively, CSE has reinforced that it is a reliable and safe financial institution for its members. The successful implementation of TrueACH serves as a sign that CSE is dedicated to protecting both itself and its members, and the credit union remains well positioned to remain a trusted choice in its community.
Losses Prevented
Adopting TrueACH has helped prevent measurable losses.
TrueACH identified 248 transactions as high-risk, totaling over 132 thousand dollars in potential loss avoidance during this period. These alerts provided crucial guidance for informed decision-making.
The addition of TrueACH not only reinforces its commitment to protecting all members from deposit fraud, but also makes a powerful statement on how security can foster financial inclusivity. This move is perfectly aligned with Advanced Fraud Solutions’ mission to deliver real-time, proactive ACH transaction monitoring across all account holders regardless of financial standing—because anyone can be a victim of fraud.
For CSE Federal Credit Union, its partnership with Advanced Fraud Solutions means more than just fighting fraud. It’s about continuing its mission as a credit union to serve all members with convenient, safe banking.
See how TrueACH can protect your FI
Ready to take the next step?
Whether you’re an AFS customer aiming to layer additional solutions, or you’re new to AFS and interested in how our solutions can enhance your FI’s fraud operations, book a demo to see our solutions in real-time.
