Community First Credit Union of FL was facing recurring P2P fraud. Funds would arrive by ACH, get withdrawn quickly, and by the time recall notices came back from the originating FI, the money was gone. Fraud staff tried calling members to confirm account ownership, but the process was unreliable and often led to wasted time or added friction.

Challenges

Before AFS, the fraud team had limited ways to verify external account ownership on incoming ACH deposits. Manual calls to members were inconsistent, and fraud losses were adding up. Staff needed a tool that could check account ownership in real time and reduce unnecessary outreach.

Solutions

Community First CU added TrueACH and TrueChecks to strengthen fraud prevention. The rollout was quick and supported by AFS. With TrueACH, staff could see account ownership information before posting deposits, which cut down on fraud incidents. The portal also gave the team a faster, more reliable way to review alerts—saving time and reducing the need for verification calls.

Results

  • Drop in P2P fraud losses on ACH deposits
  • 1–2 hours saved daily in fraud review
  • Fewer member calls to confirm external accounts
  • Fraud staff engaged—the team enjoys working the portal queue
  • Faster, more reliable alert handling

“TrueACH and TrueChecks both allow us to fortify our defenses against bad actors who are growing in sophistication and skills, especially with their use of AI. AFS allows us to even the playing field against fraudsters and the tools they employ.”

— Lyndsie Williams, Director of Fraud Prevention, Community First Credit Union of FL

 

See how TrueACH and TrueChecks can protect your credit union

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Whether you’re an AFS customer aiming to layer additional solutions, or you’re new to AFS and interested in how our solutions can enhance your FI’s fraud operations, book a demo to see our solutions in real-time.

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